Frequently Asked Questions

Everything you need to know about shopping with RoopKa

What payment methods do you accept?

We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital wallets like PayPal and Apple Pay for a secure checkout experience.

How long will it take to receive my order?

Standard shipping typically takes 3-7 business days depending on your location. Once your order is dispatched, you will receive a tracking number via email to monitor its progress.

What is your return policy?

We offer a 30-day return policy for most items. Products must be in their original packaging, unused, and with all tags attached to be eligible for a full refund or exchange.

Do you offer international shipping?

Yes, RoopKa ships to over 50 countries worldwide. Shipping costs and delivery times for international orders are calculated at checkout based on your specific region.

How can I track my package?

Once your order has shipped, you will receive a confirmation email containing a tracking link. You can also track your status directly through the 'Order History' section of your account.

Are the products on RoopKa authentic?

Absolutely. We pride ourselves on sourcing high-quality, authentic products directly from reputable manufacturers and authorized distributors to ensure the best experience for our customers.